Customer Information

Find everything you need to know about our products, shipping, and store policies.

Shipping & Delivery

We ship from Javea, Spain (April–September) and Montreal, Canada (October–March). Orders are processed within 2-3 business days. Delivery times: EU 5–7 days, North America 10–14 days.

Store Hours & Location

Our shop is located at Virgen del Pilar no.6, Javea, Spain and is open from April to the end of September, Monday to Saturday from 10 AM to 2 PM.

Returns & Exchanges

Returns are accepted within 14 days of delivery for unused products. Contact us at suzanne@weweimport.com before sending back an item.

Payment Options

We accept PayPal and all major credit cards through our secure checkout.

Sizing Guide

Our sandals use European sizing. Below is a quick conversion chart:

EU 35 = US 5 = UK 2.5
EU 36 = US 6 = UK 3.5
EU 37 = US 6.5 = UK 4
EU 38 = US 7.5 = UK 5
EU 39 = US 8.5 = UK 6
EU 40 = US 9 = UK 6.5
EU 41 = US 10 = UK 7.5

Wholesale Orders

If you own a store and want to stock our products, contact us for wholesale prices and shipments.